Tolls & Bridge Fees
Every toll on your routed journey — including the expensive ones — is inside the price before you accept it.
Simple By Design
Five Steps Between You And A Flawless Ride
No apps to juggle, no meter anxiety, no mystery fees. Our process is deliberately short: you tell us where and when, we handle absolutely everything in between — and follow up after you arrive.
Quotes answered within 12 minutes
All-inclusive flat pricing
Human dispatch, 24/7
The Process
Quote To Receipt, Step By Step
01
Request A Quote
Fill in the booking form or call dispatch with your route, date, and flight number if applicable. Sixty seconds of information is all it takes.
02
Confirmation & Driver Assignment
Within twelve minutes you receive a flat, all-inclusive quote. Accept it and we lock your vehicle, assign a named chauffeur, and send written confirmation.
03
Pre-Arrival SMS
Thirty minutes before pickup, a text reaches your phone with your driver's name, the vehicle and plate, and a link to watch the car approach in real time.
04
The Ride
A uniformed chauffeur, a detailed vehicle, chilled water, Wi-Fi, and the most efficient route. Airport pickups include meet-and-greet and tracked flight timing.
05
Follow-Up & Receipt
Your itemised receipt lands in your inbox before you have unpacked. We check that everything went smoothly — and recover forgotten items the same day.
Still Deciding?
Our most common questions are answered in seconds on the FAQ page — or ask a dispatcher directly at any hour.
Total Transparency
What Our Quotes Already Include
The number we quote is the number you pay. These line items are baked in — they will never appear as extras.
Fuel Surcharges
Diesel goes up, petrol goes up, your quote does not. Fuel is priced in at the moment of booking and never re-billed.
Taxes & Gratuity
Applicable taxes and the standard chauffeur gratuity sit in the quoted total, so there is nothing to calculate at drop-off.
Airport Wait Time
Sixty minutes of post-landing waiting for domestic arrivals, ninety for international — customs delays cost you nothing.
Live Flight Tracking
Early landing or two-hour delay, we watch your flight and move the pickup automatically — a service many competitors charge extra for.
Onboard Amenities
Wi-Fi, bottled water, phone chargers, and a cabin set to your preference — included on every vehicle class, at no charge.
The Fair-Play Rules
Wait Time & Cancellation Policy
Waiting, On Us
- Airport pickups include 60 minutes of free wait from touchdown on domestic flights, 90 minutes on international.
- Flight delays are absorbed by live tracking — your quoted time moves with the aircraft, not the clock.
- Beyond the included window, extra waiting is billed at a transparent per-minute rate stated on your confirmation.
- Hourly and point-to-point bookings include a fifteen-minute grace period at every stop.
Changing Your Mind
- Cancel free of charge up to 24 hours before your scheduled pickup — online or with one call to dispatch.
- Inside 24 hours, a partial fee applies because a chauffeur and vehicle have already been held for you.
- If your inbound flight is cancelled by the airline, we rebook or refund with no penalty whatsoever.
- Date and time changes are free when made more than 24 hours ahead — plans shift, we understand.
Settling Up
Ways To Pay
Nothing is ever demanded in cash at the curb. Choose whichever method suits you — receipts follow automatically.
Major Credit Cards
Visa, Mastercard, American Express, and Discover — card details are only taken when you accept a quote.
Corporate Accounts
Net-30 invoicing with trip-level reporting and cost centres, built for travel managers and executive offices.
ACH & Wire
Preferred for multi-day events, wedding blocks, and large group bookings; deposit terms are shown on the proposal.
Automatic Receipts
An itemised PDF receipt — tolls, gratuity, and taxes broken out — emailed the moment your trip closes.
All prices are quoted per vehicle, not per passenger, and never surge with demand. See our fixed-rate routes.
Before You Book
The Quick Answers
Yes. Every quote is flat and all-inclusive — tolls, fuel, taxes, standard gratuity, and your included
airport wait time are baked in. The price does not move with traffic, weather, or demand.
Our dispatcher team responds within 12 minutes around the clock — 24/7, including holidays. Complex
multi-stop or event requests may take slightly longer, and we will tell you so upfront.
Absolutely. Changes and cancellations are free when made at least 24 hours before pickup. Inside that
window a partial fee applies, because your chauffeur and vehicle have already been held off the road.
Yes — rear-facing, forward-facing, and booster seats are available at no charge when requested at
booking. Just mention the child's age and weight and we will fit the correct restraints before pickup.
Step One Is The Only One You Take
Tell us where and when. From that point on, the process is ours to run — and we have been running it flawlessly since 2009.